16.62°C Santa Lucía
61.92°F Santa Lucía
18:08
16.62°C Santa Lucía
61.92°F Santa Lucía
18:08

hrs

GTM-6

Frame100

Customer support

BHS (Baggage Handling System)

YOUR LUGGAGE IS SAFE WITH US

Felipe Ángeles International Airport has a state-of-the-art automated baggage handling system for all passengers passing through the airport, which can be checked in at the counters of the various airlines and at automated kiosks.

This system is responsible for the proper handling and tracking of luggage from the moment of documentation to the reception of the airline for the moment of boarding and vice versa.

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Customer support

CHECK-IN

YOUR COMMODITY AND ATTENTION IS OUR PRIORITY

We have two billing models for passengers:

The first based on traditional "check-in" counters (initial registration) for national and international use with 100 traditional counters.

The second billing model is through 40 self-service check-in kiosks (initial registration).

In addition, in order to provide the greatest ease to the passenger, there are 20 self-service kiosks called "drop off" (luggage delivery), specially designed for passengers who have made their "check in" (initial registration) in advance. through web pages, airline apps and/or autonomous check-in kiosks.

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Customer support

Telescopic walkways

WE HAVE YOUR COMFORT PRESENT AT ALL TIMES

We have thyssenkrupp telescopic walkways that allow passengers to embark and disembark between the terminal building and the aircraft.

It also has an air conditioning and lighting system that provides convenience and comfort to passengers, its design prevents passengers from being exposed to adverse weather conditions.

The telescopic corridor provides the service of CUG (external power plant) and pre-conditioned air.

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Customer support

Operational Safety

WE GUARANTEE YOUR SAFETY AT ALL TIMES

We have operational security measures with the aim of achieving the safe and efficient performance of ground operations throughout the restricted area of ​​the airport premises.

We have 16 aeronautical operations officers who will be in charge of carrying out supervision tours on the runways, taxiways and platforms to detect damage, failures, or any situation within the airport infrastructure that puts operational safety at risk.

We ensure compliance with the measures, standards and procedures for the transit of aircraft, vehicles and people in the movement area to reduce the risk of this.

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Customer support

Flight information

TO EARN YOUR TRUST AND TRAVEL WITH US

We have an operational body, responsible for monitoring operations, slot control, assignment of positions and registration of flight information, in order to optimize compliance with itineraries and when required to carry out the corresponding coordination, in any situation. unforeseen that arises, so you must be sure of the punctuality of your flights.

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